855ph Privacy Policy
At 855ph, your personal data is treated with the highest level of care and confidentiality. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have as a valued Filipino player on our platform.
Our Privacy Commitments
Six core principles that define how 855ph handles your personal information every single day
Data Security First
855ph employs industry-standard SSL/TLS encryption, secure data centres, and access control systems to protect all Member personal data from unauthorised access, loss, or disclosure. Your information is never transmitted in plain text across our systems.
Data Privacy Act Compliance
All personal data processed by 855ph is handled in strict compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (IRR). We are registered with and accountable to the National Privacy Commission (NPC).
No Selling of Your Data
855ph does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used exclusively for the purposes described in this Privacy Policy and for fulfilling our obligations under applicable regulations.
Lawful Purpose Only
Every piece of data we collect from 855ph Members has a clearly defined and lawful purpose — whether for account management, KYC compliance, fraud prevention, or service improvement. We do not collect data beyond what is reasonably necessary for these purposes.
Your Rights Are Respected
855ph recognises and upholds all data subject rights granted under the Data Privacy Act, including your right to access, correct, erase, and port your personal data. We provide clear channels for exercising these rights without unnecessary delay or complication.
Transparent Processing
We believe you should always know what happens to your personal data. This Privacy Policy is written in plain, accessible English so that every 855ph Member — from Manila to Davao — can understand exactly how their information is processed and protected.
Contents
1. Introduction
1.1 This Privacy Policy describes how 855ph ("855ph", "we", "us", "our") collects, processes, stores, shares, and protects personal data provided by Members and visitors of the 855ph Platform, accessible at https://855ph.org.
1.2 We are committed to safeguarding the privacy of all individuals who interact with our Platform. Our data practices are designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
1.3 This Privacy Policy applies to all personal data collected through the 855ph website, mobile-optimised interface, live chat support channels, email communications, and any other service touchpoints associated with the 855ph brand.
1.4 By registering an account on 855ph or by continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform immediately.
This document should be read alongside the 855ph Terms & Conditions. Together, these documents govern the complete contractual and data relationship between you and 855ph.
2. Data Controller
2.1 For the purposes of the Data Privacy Act of 2012 and its IRR, 855ph acts as the Personal Information Controller (PIC) in respect of all personal data collected from Members and visitors of the Platform.
2.2 As Personal Information Controller, 855ph determines the purposes and means of processing personal data on the Platform and bears primary accountability for ensuring that such processing is lawful, fair, and transparent.
2.3 855ph has appointed a designated Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act. The DPO may be contacted via the support channels described in Section 15 of this Policy.
855ph is registered with and accountable to the National Privacy Commission of the Philippines. Our data protection practices are subject to periodic review and audit to ensure ongoing compliance with applicable Philippine law.
3. Personal Data We Collect
3.1 855ph collects personal data that is necessary and proportionate to the purposes described in this Privacy Policy. The categories of personal data we collect include the following:
3.1 Registration & Account Data
- Full legal name;
- Date of birth (for age verification purposes — must be 21 or above);
- Email address;
- Mobile phone number;
- Username and encrypted password;
- Residential address (city, province, postal code, Philippines).
3.2 Identity Verification (KYC) Data
- Government-issued photo identification (e.g., PhilSys National ID, Passport, UMID, Driver's License, SSS ID, PRC ID, Voter's ID, or Postal ID);
- Selfie photograph taken with government-issued ID;
- Proof of address documentation (utility bill, bank statement, or barangay certificate dated within 90 days);
- Source of funds documentation where required for enhanced due diligence under AML regulations.
3.3 Financial Data
- GCash or Maya account reference numbers;
- Bank account details (BPI, BDO, UnionBank, Metrobank) used for deposits and withdrawals;
- Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references;
- Cryptocurrency wallet addresses (USDT TRC20) where applicable.
3.4 Gaming & Activity Data
- Wager and bet history across all games and sports markets;
- Game session logs including start and end times, game types, and outcomes;
- Bonus and promotional offer usage history;
- Responsible gaming tool settings and self-exclusion status.
3.5 Technical & Device Data
- IP address;
- Device type, operating system, and browser version;
- Cookies and session identifiers (see Section 8);
- Geolocation data (at city or region level);
- Platform access logs and timestamps.
3.6 Communication Data
- Live chat transcripts and support ticket records;
- Email correspondence with 855ph support;
- Survey responses and feedback submitted voluntarily by Members.
855ph does not collect or store full payment card numbers, CVV codes, or online banking credentials. Financial transactions are processed through licensed and secure third-party payment gateways that are independently PCI-DSS certified.
4. How We Collect Personal Data
4.1 855ph collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in promotions;
- Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the Platform (see Section 8);
- From third-party payment providers — transaction confirmation data and payment reference numbers are shared with 855ph by our licensed payment gateway partners upon completion of a transaction;
- From identity verification partners — where 855ph uses third-party KYC or fraud detection services, these providers may supply verification outcomes and risk scores to 855ph;
- From regulatory and law enforcement sources — where required by law or by a competent authority, 855ph may receive or be required to share information in connection with legal proceedings or regulatory investigations.
4.2 All personal data collected by 855ph is obtained through lawful means. We do not use deceptive or covert methods to collect personal information beyond what is disclosed in this Privacy Policy.
5. Purpose of Processing
5.1 855ph processes personal data for the following specific, legitimate purposes:
| Processing Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data |
| Age verification and eligibility confirmation | Date of birth, KYC data |
| KYC and identity verification | KYC data, financial data |
| Processing deposits and withdrawals | Financial data, registration data |
| AML and fraud prevention monitoring | Financial data, gaming data, device data |
| Provision of gaming services and personalisation | Gaming data, registration data |
| Responsible gaming monitoring and intervention | Gaming data, registration data |
| Customer support and dispute resolution | Communication data, gaming data, financial data |
| Promotional communications (with consent) | Registration data, gaming data |
| Platform security and abuse prevention | Device data, gaming data, communication data |
| Regulatory reporting to PAGCOR and NPC | All relevant categories as required by law |
| Platform analytics and improvement | Technical data, gaming data (aggregated/anonymised) |
5.2 Where 855ph intends to use your personal data for a purpose not listed above, we will notify you in advance and, where required by law, seek your explicit consent before proceeding.
6. Legal Basis for Processing
6.1 Under the Data Privacy Act of 2012 and its IRR, 855ph relies on the following lawful criteria for processing personal data:
- Consent: Where you have provided free, specific, informed, and unambiguous consent for a particular processing activity — such as receiving promotional communications from 855ph;
- Contractual Necessity: Where processing is necessary for the performance of the contract between you and 855ph — including account creation, payment processing, and gaming service delivery;
- Legal Obligation: Where processing is required to comply with applicable Philippine law — including KYC obligations, AML reporting, and PAGCOR regulatory requirements under relevant gaming legislation;
- Legitimate Interests: Where processing is necessary for the legitimate interests of 855ph, provided these interests are not overridden by your fundamental rights and freedoms — including fraud detection, platform security, and responsible gaming monitoring;
- Vital Interests: In rare circumstances where processing is necessary to protect the vital interests of a data subject, including scenarios involving problem gambling or potential self-harm.
6.2 Where consent is the legal basis for processing, you retain the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
7. Data Sharing & Third Parties
7.1 855ph does not sell, rent, or trade personal data. We share personal data only in the following circumstances and only to the extent necessary for each purpose:
- Payment processors and e-wallet providers (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and others) — for the purpose of processing deposits and withdrawals;
- KYC and identity verification service providers — for the purpose of verifying Member identity and age in compliance with PAGCOR and AML requirements;
- Fraud detection and cybersecurity service providers — for the purpose of protecting the integrity of the Platform and detecting prohibited conduct;
- Game content and software providers — limited session and account data may be shared with third-party game studios integrated into the 855ph Platform for the purpose of game functionality;
- Regulatory and government authorities — including PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, the Bureau of Internal Revenue (BIR), and law enforcement agencies, where required by law, regulation, or valid legal process;
- Legal and professional advisers — lawyers, auditors, and compliance consultants engaged by 855ph under binding confidentiality obligations.
7.2 All third-party service providers engaged by 855ph who process personal data on our behalf are required to enter into binding data sharing or processing agreements that impose data protection obligations consistent with the Data Privacy Act and this Privacy Policy.
7.3 855ph does not share personal data with advertising networks, social media platforms, or any third party for direct marketing purposes without your explicit prior consent.
In the event that 855ph undergoes a corporate restructuring, merger, or acquisition, personal data held by 855ph may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Members will be notified of any such transfer where required by law.
8. Cookies & Tracking Technologies
8.1 The 855ph Platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and support Platform security and analytics functions.
8.2 The following categories of cookies are used on the 855ph Platform:
- Strictly Necessary Cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing core Platform functionality;
- Functional Cookies: Used to remember your preferences such as language settings, responsible gaming limits, and display preferences;
- Analytical Cookies: Used to collect aggregated, anonymised data about how Members use the Platform, including pages visited, session duration, and navigation paths — used solely for internal improvement of the Platform;
- Security Cookies: Used for fraud detection, bot mitigation, and identification of suspicious access patterns.
8.3 855ph does not use third-party advertising or targeting cookies. No cookie data is shared with advertising networks or used to build behavioural profiles for marketing purposes.
8.4 You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent access to certain features of the 855ph Platform. For most browsers, cookie management options can be found in the Settings > Privacy or Settings > Security section.
9. Data Retention
9.1 855ph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer periods as may be required by applicable law or regulation.
9.2 The following general retention periods apply to the main categories of personal data held by 855ph:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of membership + 5 years post-closure | Legal obligation / PAGCOR compliance |
| KYC and identity documents | Duration of membership + 5 years post-closure | AML Act obligations (RA 9160) |
| Financial transaction records | 10 years from transaction date | AML Act / BIR requirements |
| Gaming and bet history | Duration of membership + 3 years post-closure | Regulatory and dispute resolution |
| Communication and support records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Device and technical logs | 12 months from collection | Security and fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent / legal accountability |
9.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 855ph's internal data disposal procedures. Anonymised data that cannot be used to identify any individual may be retained indefinitely for statistical and analytical purposes.
10. Data Security
10.1 855ph implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include but are not limited to:
- TLS/SSL Encryption: All data transmitted between your device and the 855ph Platform is encrypted using TLS 1.2 or higher;
- Password Security: Member passwords are stored as salted cryptographic hashes using industry-standard algorithms. Plain-text passwords are never stored;
- Access Controls: Personal data is accessible only to authorised 855ph personnel who require access to perform their designated functions. Access is governed by role-based permissions and reviewed regularly;
- Two-Factor Authentication: 855ph provides 2FA as a free security feature available to all Members and strongly recommends its use;
- Secure Data Centres: Member data is stored on servers located in certified, physically secured data facilities with environmental controls and intrusion monitoring;
- Regular Security Audits: 855ph conducts periodic internal security reviews and engages third-party penetration testers to identify and remediate vulnerabilities;
- Incident Response: 855ph maintains a formal data breach response plan. In the event of a personal data breach that poses a risk to Members, we will notify the National Privacy Commission and affected Members within the timeframes required by law.
10.2 While 855ph takes all reasonable precautions, no digital system can guarantee absolute security. Members are reminded of their own responsibility to maintain the confidentiality of their account credentials and to report any suspected unauthorised access to our support team immediately.
Never share your 855ph password with anyone, including 855ph support staff. Our team will never ask for your password. If you receive a request for your password, please report it to us immediately as a potential phishing attempt.
11. Your Data Subject Rights
11.1 Under the Data Privacy Act of 2012, as a Filipino data subject, you are entitled to exercise the following rights in respect of your personal data held by 855ph:
Your Rights Under the Data Privacy Act
855ph is committed to making it straightforward for every Member to exercise their full data subject rights
Right to Be Informed
You have the right to be informed whether 855ph holds any personal data about you, the purposes for which it is processed, and the identity of any third parties to whom it has been disclosed.
Right of Access
You have the right to obtain a copy of the personal data 855ph holds about you, along with information about how it is being processed, within a reasonable period from the date of your request.
Right to Correction
If any personal data held by 855ph is inaccurate, incomplete, or outdated, you have the right to request its correction. Most basic profile details can be updated directly within your account settings.
Right to Erasure
Subject to applicable legal retention obligations (particularly AML and PAGCOR requirements), you may request that 855ph delete your personal data when it is no longer necessary for the purpose for which it was collected.
Right to Object
You have the right to object to the processing of your personal data on grounds relating to your particular situation, including objecting to processing for direct marketing or profiling purposes.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format, allowing you to transfer it to another service provider.
Right to Lodge a Complaint
If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels.
Right to Withdraw Consent
Where 855ph processes your personal data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You can manage consent preferences through your account settings or by contacting our support team.
To exercise any of the rights listed above, please contact the 855ph Data Protection Officer via the support channels described in Section 15. We will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, of which we will notify you in writing.
12. Children's Privacy and Age Restriction
12.1 The 855ph Platform is strictly intended for adults aged 21 years and above, in accordance with the age restriction applicable to casino-style gambling activities in the Philippines.
12.2 855ph does not knowingly collect, store, or process personal data of any individual under the age of 21. Age verification is a mandatory step in our registration and KYC process precisely to prevent underage access to our Platform.
12.3 If 855ph discovers or has reason to believe that personal data of an individual below the age of 21 has been collected, we will immediately suspend the relevant account, delete the personal data in question, and report the matter to our compliance team for further action in accordance with PAGCOR requirements.
12.4 If you are a parent or guardian and believe that a minor has created an account on 855ph or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 15. We will investigate and take prompt corrective action.
855ph is strictly for players aged 21 and above. Online gambling by persons under 21 years of age is prohibited under Philippine law. If you are below 21, please leave this Platform immediately.
13. International Data Transfers
13.1 In the course of operating the 855ph Platform, personal data may be transferred to, stored in, or processed in countries or territories outside of the Philippines — for example, where third-party service providers maintain server infrastructure or support operations in other jurisdictions.
13.2 Where such international transfers occur, 855ph ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. Such safeguards may include:
- Contractual data transfer clauses binding the recipient to standards equivalent to the Data Privacy Act;
- Transfers to countries or organisations recognised by the NPC as providing adequate data protection;
- Binding corporate rules or equivalent mechanisms where applicable.
13.3 By using the 855ph Platform, you acknowledge that your personal data may be processed outside the Philippines as described in this Section, subject to the safeguards described above.
14. Updates to This Privacy Policy
14.1 855ph reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data practices, applicable law, regulatory requirements, or Platform functionality.
14.2 When material changes are made to this Privacy Policy, 855ph will notify Members through one or more of the following methods: a prominent notice displayed on the Platform upon login; an email notification sent to the registered email address on your account; or an in-Platform notification via our messaging system.
14.3 The "Last Updated" date shown at the top of this Privacy Policy will always reflect the date on which the most recent version came into effect. The current version of this Privacy Policy supersedes all prior versions.
14.4 Continued use of the 855ph Platform following notification of any material change to this Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the updated Privacy Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.
We recommend that all 855ph Members review this Privacy Policy periodically to stay informed about how your personal data is being protected. The most current version of this Policy is always available at https://855ph.org/privacy-policy.
15. Contact Us & Data Protection Officer
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 855ph, please contact us through the following channels:
- Email (plain text — not a link): [email protected]
- Live Chat: Available 24/7 directly on the 855ph Platform
- Data Protection Officer: Requests specifically addressed to the DPO should be marked "For the Attention of the Data Protection Officer" in your email or live chat message subject
15.2 If you are not satisfied with the response from 855ph to your data privacy inquiry or request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC).
15.3 All data subject requests and privacy complaints received by 855ph are logged, tracked, and responded to in accordance with our internal Data Subject Request Procedure. We aim to acknowledge all requests within 3 business days and to resolve them within 30 calendar days.
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